reMarkable Paper Pro · Troubleshooting

Notebooks or documents aren't syncing on the reMarkable Paper Pro

A notebook is missing from the apps, an added document never reached the device, or sync is stuck. Usually it is Wi-Fi, a sync that has not finished, or a subscription limit.

Software: Codex firmware
Difficulty: Easy
Time: 15 minutes
Last tested: August 2026
Last updated: August 2026

Symptoms

A notebook made on the device is missing from the desktop or mobile app.
A PDF added in the app never appeared on the Paper Pro.
Sync shows as pending or spinning and does not complete.
Older versions of a notebook are missing, or edits are not merging.

Before you start

Confirm the Paper Pro has Wi-Fi on and a working connection.
Know whether you have a reMarkable Connect subscription or are on the free tier.
Have the desktop or mobile app installed and signed in to the same account.

Which fix do you need?

What is not working?

A notebook is missing from the apps Force a sync on the device and refresh the app
A document added in the app never reached the device Check Wi-Fi, the account, and the file
Sync is stuck spinning Restart, then check storage and connection
Old versions or edit history are missing That is a subscription-tier limit, not a fault

Most common cause

Most often the device simply has not finished syncing — it needs Wi-Fi and time, and a large notebook with a lot of ink uploads slowly. Some cloud features and older-version history depend on a reMarkable Connect subscription, so on the free tier certain things are expected not to sync.

Fixes

Fix 1 Force a sync and refresh the app

Notebooks upload on a sync, not instantly. If the device has been asleep or off Wi-Fi, the notebook is still only on the Paper Pro.

On the Paper Pro, make sure Wi-Fi is on. Open Settings and look for a sync status or "Sync now" option, or simply leave the device awake on Wi-Fi for a few minutes.
In the desktop or mobile app, sign out and back in, or use its refresh option, then open the notebooks list.
Open and close the notebook once on the device — that can mark it changed and push it on the next sync.
Large notebooks with heavy ink or many pages take noticeably longer to upload. Give it time on a good connection.

Fix 2 Fix a document that never reached the device

A file added in the app has to upload to your account and then download to the Paper Pro. Either leg can stall on a weak connection, and a corrupt or huge PDF can fail to process.

Confirm the device and the app are signed in to the same reMarkable account.
Check the file opened correctly in the app itself. If it did not, the PDF may be damaged — re-save or re-export it and add it again.
Put the device on a strong Wi-Fi connection and leave it awake. Very large PDFs can take several minutes to arrive.
Remove the document from the app and add it again as a fresh copy if it still will not sync.

Fix 3 Clear a stuck sync, and understand subscription limits

A sync that spins forever is usually a connection problem or the device being nearly full. Missing version history, by contrast, is a deliberate limit of the free tier.

Restart the Paper Pro from Settings, then "General", then "Power". Restart your router too if other devices are also slow.
Check free space in Settings. A nearly full device can fail to download new documents; remove some large PDFs you have finished with.
Try a different network — some corporate or captive-portal Wi-Fi blocks the sync service.
If it is version history or a cloud integration that is missing, check your plan. Extended sync history and Google Drive, Dropbox and OneNote links need a reMarkable Connect subscription; without it, only current files sync.

Undo / recovery

Your notebooks are safe on the device until you delete them there, even if sync is stuck. The reliable way to get a copy off is to export the notebook as a PDF by email or through the app while on a stable connection. Signing out of the device does not delete local content, but do not sign out if a large notebook has not yet synced.

Most “missing notebook” reports are a device that has not finished syncing — put it on Wi-Fi, leave it awake, and give a large notebook time. If it is version history or a cloud integration that is missing, that is a subscription-tier limit rather than something to fix.