PocketBook Era
Troubleshooting
Fixes for the problems people actually hit.
- Bluetooth audio drops out or won't pair on the PocketBook Era Headphones will not pair, keep disconnecting, stutter during text-to-speech, or play through the speaker instead. Most causes are the pairing list, the codec, or power settings.
- A DRM-protected library book won't open on the PocketBook Era A borrowed EPUB or PDF shows "This document is protected", asks for authorisation, or opens as an ".acsm" file that does nothing. It needs the Era signed in to an Adobe ID.
- The PocketBook Era won't turn on or is frozen The screen is blank, stuck on the PocketBook logo, or frozen and not responding. Most cases are a flat battery or a software hang that a forced restart clears.