Kindle (11th generation)
Troubleshooting
Fixes for the problems people actually hit.
- The basic Kindle's battery drains fast The entry Kindle used to last weeks and now needs charging every few days. Usually it is Wi-Fi left on, a stuck background process, or a book that keeps the device busy.
- Books bought or sent aren't showing up on the basic Kindle A book you bought, borrowed or sent is missing from the entry Kindle. Usually it is a sync issue, a filter hiding it, or a delivery sent to a different device.
- The basic Kindle won't connect to Wi-Fi The entry Kindle will not join your network, drops the connection, or connects but cannot download books. Most cases are the router, the password, or a Kindle that needs a restart.